According to the report of the Communications and International Affairs Department of the Arak Metropolis Municipality, the process of addressing requests that are inconsistent with the detailed plan in the municipality areas has undergone structural changes since September of this year, and according to Zandieh-Vakili, the head of the Urban Planning and Architecture Department, these changes have been implemented with the aim of increasing decision-making speed and enhancing citizen satisfaction. He explained this new approach by stating: According to the revised instructions, meetings to review requests inconsistent with the detailed plan are held directly in the regional manager's office, and only the presence of the owner in these meetings is necessary. He stated that eliminating unnecessary commutes and consolidating the review process at the regional level has led to a reduction in the burden of visits and a more precise organization of the expert review process. The head of the Urban Planning and Architecture Department, referring to the results of this structural change, added: According to recorded statistics, the average time for addressing requests in the Urban Planning and Architecture Department has decreased to about one week. Additionally, after preparing the necessary agreements, files are sent without interruption to the secretariat of the Article 5 Commission so that the stages of approval, supplementary expert review, and issuance of permits can be carried out in the shortest possible time. He considered this transformation an effective step towards facilitating administrative processes, increasing transparency in decision-making, and improving the quality of services provided to citizens, and emphasized that the implementation of this new approach, while creating coherence in the process of reviewing files, will play an important role in the optimal management of requests and improving the interaction of the municipality with property owners.